From: “Amazon.com Customer Service” <cs-reply@amazon.com>
Sent: Saturday, May 3, 2012 1:07:37 AM
Subject: Your Amazon.com InquiryHello,Thanks for contacting us at Amazon.com and providing us with an opportunity to assist you.
I’m sorry for any inconvenience. I understand your concern regarding searching items on our website.
When you use our search engine to look for items, our system attempts to find the products you’re most likely to be looking for based on the words you entered. Our search methods go beyond simple keyword matching and may also be using information not visible on the search results page, including attributes provided by the publisher or manufacturer.
For books, results may be based on the text of each book, not just its title. That’s why you may sometimes see results you weren’t expecting.
NARROWING YOUR SEARCH
If you are searching across all departments, you may want to narrow your search by clicking on one of the department names (such as “Books” or “Toys & Games”) shown on the left of the search-results page, or by choosing the department name from the drop-down menu next to the search box.
Once you are searching within a department, you’ll be able to refine your results further by selecting the desired attributes of the products (e.g.: brand, size, etc.) using the links shown to the left of the search results.
In some departments, you may also choose Advanced Search from the navigation bar at the top of the home page. Advanced Search allows you to choose which attributes of a product (title, author, etc.) to search for.
We appreciate the time you’ve taken to send your suggestion. I have passed along your comments to our developers; customer feedback like yours is essential in helping us determine what additional features our visitors and customers want most.
I hope this helps. We look forward to seeing you again soon.
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Best regards,
Vasavi V.
Amazon.com