, The World’s Largest Online Marketer, And Largest Pornographer To Boot

(  If you are using to buy things online, you will find that in general they are easy to deal with.  Jeff Bezos has done an amazing job turning this money losing company into a money maker.  However, there is a dark side to the story.

Amazon does not allow customers to turn off pornographic content.  You have to see all the trash.  So you could be searching for sunglasses and all the sudden see a porn flick in your search results.  Somehow we were served up a video described as ‘A Lesbian Romp’.  Finding something we don’t want to see that is offensive is not the best customer service.

Someone contacted Amazon customer service at Amazon via email and asked them where there was a setting to turn off the adult/explicit content.  They response was long and unrelated.  You can skip over that below.

From: “ Customer Service” <>
Sent: Saturday, May 3, 2012 1:07:37 AM
Subject: Your InquiryHello,Thanks for contacting us at and providing us with an opportunity to assist you.

I’m sorry for any inconvenience. I understand your concern regarding searching items on our website.

When you use our search engine to look for items, our system attempts to find the products you’re most likely to be looking for based on the words you entered. Our search methods go beyond simple keyword matching and may also be using information not visible on the search results page, including attributes provided by the publisher or manufacturer.

For books, results may be based on the text of each book, not just its title. That’s why you may sometimes see results you weren’t expecting.

If you are searching across all departments, you may want to narrow your search by clicking on one of the department names (such as “Books” or “Toys & Games”) shown on the left of the search-results page, or by choosing the department name from the drop-down menu next to the search box.

Once you are searching within a department, you’ll be able to refine your results further by selecting the desired attributes of the products (e.g.: brand, size, etc.) using the links shown to the left of the search results.

In some departments, you may also choose Advanced Search from the navigation bar at the top of the home page. Advanced Search allows you to choose which attributes of a product (title, author, etc.) to search for.

We appreciate the time you’ve taken to send your suggestion. I have passed along your comments to our developers; customer feedback like yours is essential in helping us determine what additional features our visitors and customers want most.

I hope this helps. We look forward to seeing you again soon.

Thank you for your inquiry. Did I solve your problem?

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If no, please click here:

Best regards,

Vasavi V.

Conclusion to the story, Amazon will sell anything and everything regardless of what lives it destroys, marriages it ruins, or people it messes up… Amazon will do whatever it can to make a buck.
A good response if they want to be considered the world’s best Customer Service team is to allow users to turn off explicit content as one can on Google, Yahoo, as well as Bing.